Top LED light (status)
Gateway is off. Check that the power supply cable is securely plugged into the gateway and a reliable power source. Try connecting to a different power supply.
Gateway is powered on and trying to connect to the network (see signal LED section below) and then to Amper's data upload service (AWS domain).
Gateway is connected to Amper's data upload service (AWS domain) and can publish data.
Gateway power source lost. Gateway is running on temporary battery.
Can't access Amper's device management service (Particle domain) over the active network connection. This usually indicates an IT firewall issue. Refer to the IT requirements and make sure the firewall is properly configured.
Can't access Amper's data upload service (AWS domain) over the active network connection. This usually indicates an IT firewall issue. Refer to the IT requirements and make sure the firewall is properly configured.
🔴⚪ Blinking red and white
Can't can't access Amper's data upload service (AWS domain) and also Amper's device management service (Particle domain) over the active network connection. May indicate an IT firewall issue. May also indicate device does not have internet access over current Wi-Fi connection.
Bottom LED light (signal)
Signal strength may be too poor to establish a connection.
Gateway is connected to a network. Signal strength is adequate.
Gateway is connected to a network. Signal strength may be too poor for reliable data. Try mounting it higher up or improve line of sight.
⚪ White/purple
(LEGACY ONLY)
Gateway is in configuration mode. You will need to enter the credentials for your network. (Current generation gateways can be configured at any time.)
For more information about these colors and troubleshooting methods, please visit the appropriate guide for your gateway:
Wi-Fi gateway not connected to system
Cellular gateway not connected to system
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