Welcome to the Amper Installation Hub

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Welcome to Amper!

We can't wait to show you the power of live data and centralized production management.
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This is your hub for helpful guides and resources. Should you need any further help, reach out to support@amper.xyz.
manufacturer looking at live plant data

Help articles and FAQs

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What does the hardware look like on my machine?
Check out our library of photos and descriptions for lathes/mills, grinders, punch presses, and more.
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Why is my machine data red or gray?
Use this flowchart to see why your aggregator or gateway is showing up as lost or offline.
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What should my gateway lights show?
Quickly check what your gateway and aggregators should be showing to verify successful installation.
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Is my sensor clipped on to the right wire?
Whether you're getting weird signals or just aren't sure, use this guide to find the best place for your sensor.
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Why can't I see data as soon as I install?
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Amper requires a calibration period to ensure the accuracy of your readings. During this time, we monitor signals to confirm that our hardware is correctly translating what your machine is saying. We don't want you making decisions with bad data!
How long will it take for me to see live data?
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Calibration periods depend on your number of machines. Pilots can expect a 7-10 day calibration period, while full factory deployments are around 14-21 days.
Can I use barcode scanners to enter information in Amper?
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Bluetooth scanners will work! For fields you can type in, insert text by clicking into the field and then scanning the barcode.
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Hard-wired USB scanners do not work well since they usually disable normal typing.
Why does my machine show up as "idle" if it's in production?
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The Amper system has a 7-minute delay when updating information. Wait 10 minutes and re-check the status of your machine in Amper. If issues persist or certain data doesn't look right, let us know at support@amper.xyz, as we may need to recalibrate your machines.
Why are my reports publishing incorrect data?
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If your reports show data that doesn't make sense, this could be due to a bug or logic error with Looker. Reach out to support@amper.xyz for troubleshooting assistance.
Who do I contact if I have other questions?
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You can email support@amper.xyz. We try to respond as fast as possible during normal business hours (9 am to 5 pm CT). You can also reach out to your Amper Account Executive or Customer Success Engineer.

Go to a specific guide

Guide: pilot installation
Guide: full factory deployment
Full installation guides
Analog aggregator with Wi-FiAnalog aggregator with cellularDigital aggregator with Wi-Fi (utilization)Digital aggregator with Wi-Fi (cycle counts)Digital aggregator with WiFi (both)Digital aggregator with cellular
Connectivity
Wi-FiCellular
Hardware
Analog aggregatorDigital aggregatorAutomated cycle count add-on
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