Installation Hub

Why can't I see data as soon as I install?

Amper requires a calibration period to ensure the accuracy of your readings. During this time, we monitor signals to confirm that our hardware is correctly translating what your machine is saying. We don't want you making decisions with bad data!

How long will it take for me to see live data?

Calibration periods depend on your number of machines. Pilots can expect a 7-10 day calibration period, while full factory deployments are around 14-21 days.

Can I use barcode scanners to enter information in Amper?

Bluetooth scanners will work! For fields you can type in, insert text by clicking into the field and then scanning the barcode.
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Hard-wired USB scanners do not work well since they usually disable normal typing.

Why does my machine show up as "idle" if it's in production?

The Amper system has a 7-minute delay when updating information. Wait 10 minutes and re-check the status of your machine in Amper. If issues persist or certain data doesn't look right, let us know at support@amper.xyz, as we may need to recalibrate your machines.

Why are my reports publishing incorrect data?

If your reports show data that doesn't make sense, this could be due to a bug or logic error with Looker. Reach out to support@amper.xyz for troubleshooting assistance.

Who do I contact if I have other questions?

You can email support@amper.xyz. We try to respond as fast as possible during normal business hours (9 AM to 5 PM CT). You can also reach out to your Amper Account Executive or Customer Success Engineer.

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